Capability and Proficiency Roadmap
Three gates: Determine, Deliver, Embody. The question is why people cannot perform differently yet, not what training they need.
Two of six role groups have no training designed for them. One of those two has the healthiest capacity in the engagement.
Training was never the answer for either. Total Rewards is blocked by a missing platform path, and no course closes that. Established Managers are RED, and delivering training into a span of fourteen against a design point of nine depletes capacity faster than doing nothing.
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Tool and environment
The system or the context blocks performance. Fix the environment first.
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Skill
They do not know how yet.
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Will
They know how and are not doing it. Routes to Conversation Architecture™, because a course produces compliance rather than capability.
No group in this engagement has a Will gap. Nobody is failing because they are unwilling, and half the constraint is the environment rather than the person.
capability_roadmap